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Terms & Conditions

The copyrights of the Content (such as images, information, data) and Services of the website entered into the Network are protected by Greek, European and international copyright laws.

Any copying, distribution, transportation, processing, resale, create derivative works, or misleading the public about the real provider of the Content website. Any reproduction, republication, uploading, posting, or transmission or any other use of the Content in any way or means for commercial or other purposes is permitted only with prior written permission of or any other copyright holder.

Electronic store provides the Content (i.e. information, names, photos, illustrations), products and services available through the website "exactly as is". In any case, the online store is not responsible for any legal or civil and / or criminal nature nor for any damage (direct, special or consequential, which, without limitation, alternatively and / or loss of profits , data, lost profits, compensation, etc. from site visitors or others on grounds related to the operation or not and / or use of the website and / or inability to provide services and / or information available from this and / or any unauthorized third party interventions to products and / or services and / or information available through it.

The use of this website is solely for lawful purposes and in a manner that does not restrict or prevent its use by others. The visitor is obliged to use the website according to the law, morality and the terms hereof and not proceed to acts or omissions that may cause damage or malfunction to him, affect or endanger the provision of services

This website may include links to third party websites. is not responsible for the content of these pages or for any damages arising from its use, as the visitor has access to them with his own responsibility.

Electronic  store strives for the proper functioning of the web site, but cannot guarantee that the functions of the website or the servers will be uninterrupted, error-free, free of viruses or other harmful elements.

Electronic  store reserves the right to modify, add, alter the content or the services of the website and the terms of use whenever it deems necessary and without notice, only by announcing them through its website

Electronic  store reserves the right to change product prices as reflected daily on the basis of lists of suppliers and exchange rates, whenever it deems necessary and without notice, only by announcing them through its website. The final price of a product is formed on the day of billing.

The names, images, logos and distinctive features representing or third parties and their products or services are proprietary marks of or third parties and are protected by applicable trademark laws. Their appearance on the website should in no way be construed as a transfer or license or Entitlement use.
The access and use of the  services of the website implies full acceptance of these General Conditions.


The management and protection of personal data of the visitor/user of the services of this site is subject to the terms of this section and the relevant provisions of Greek (n. 2472/1997 on the protection of individuals from personal data protection as supplemented by the decisions of the President of the Commission of protection of personal data, the p. d. 207/1998 and 79/2000 and article 8 of law 2819/2000) and European law (directives 95/46/EC and 97/66/EC). These terms are formulated taking into account both the rapid growth of technology and particularly the Internet and existing-though not fully developed-mesh of legal regulations on these issues. In this context, any changes will be posted here. In any case the network reserves the right to change the terms of protection of personal data on information of visitors/users and within the existing or potential legal framework. If a visitor/user does not agree with the terms of protection of personal data provided for in this section shall not use the services on the network.

The personal data collected by the network are the following:

Links to other websites
The network includes links to other websites which are not controlled by itself but by third parties (natural or legal). The network is not accountable for the other websites’ Terms of Use and Protection of  Personal Data that these third parties use and follow.

IP Addresses

The IP address through which the PC has access to the  Internet and therefore to the network is used only for statistical purposes.

General terms of protection of personal data

The website treats all personal information as confidential and shall not disclose to any third party (natural or legal person) for any reason except the relevant provisions of law and the relevant authorities.

The network maintains files with the personal elements, which the visitor / user provides exclusively for communication, financial and tax.

The visitor / user may contact the relevant department to check for the existence of a personal record and correct, change or delete.

Visitors / users that are minors have access to the services of Network only with the consent of parents or guardians and are not required to submit their personal information. If such information is provided, it is automatically deleted.

The Network can process part or all of the data you have dispatched for statistical, economical and improvement reasons so as to provide better services and information.



Right to a return/replacement: In case of any true defect or lack of properties agreed, the buyer shall be entitled to ask for one of the following: a) repair of the product, or b) its replacement, or c) a proportional reduction in the price, or d) withdrawal from the sale agreement, without any charge to the buyer.

The consumer shall have the right to claim repair or replacement of the product, without any charge whatsoever, provided that:

The order is wrongly executed, i.e., another item is delivered instead of that of the order, or a wrong quantity, a defective product, or a damaged package is delivered.
The consumer contacts the store within 48 hours after receipt of the product, by calling at 210-62.19.020, or by sending an e-mail at , in order to report the problem and obtain approval for return.

If the product does not correspond to the order, it must not be used / worn and must be kept in its original package, in the condition it was received.

In any case, the product must be returned along with all original accompanying documents (receipt of purchase, guarantee, instructions for use), and its original packaging.

All returns are done through the postal service indicated by us to our customers and they are chargeable to the store.
Right of withdrawal. The consumer has the right to withdraw from the agreement, without specifying a reason for doing so, within fourteen (14) calendar days, returning the product in its initial condition, without any fees or charges whatsoever to the consumer, except for return charges. This deadline starts from the moment the consumer receives the products. In case the consumer exercises his/her right of withdrawal, the supplier shall be obliged to return any money paid by the consumer within fourteen (14) calendar days.

Exercise of the right of withdrawal by the consumer is only possible provided that:
It refers to a product for which NO individualized order was placed, e.g., rings or transformations.

The consumer fills in and sends the relevant withdrawal form provided upon placement of the order.

The product has not been worn or used except for testing, no pieces have been removed from the watch straps, and no changes have been made to the jewellery.
The tags of “xrystalla” store and the product’s labels have not been removed or otherwise destroyed in any way.

All accompanying documents of the product, including guarantee, instructions for use, and receipt of purchase, have been returned.

The product has been sent inside its original package, as received.

An e-mail message has been sent to the following address:, with reference to the return and to the order code.
The Electronic store “xrystalla” shall not be held liable for any loss or deterioration of returned goods during transportation.

In case the products are returned damaged or defective, then the Electronic store “xrystalla” shall have the right to claim compensation from the customer, the amount of which shall be determined by the condition of the products, and proceed unilaterally to a partial offset of their claim against the customer’s claim.